Refund policy
Last updated: June 2026
At Island Crafters, we want you to be happy with every purchase. Please read our policy carefully before placing your order.
1. General
Due to the nature of our products, all sales are considered final once an order has been fulfilled. We encourage customers to review their order carefully before confirming purchase.
2. Eligibility for Returns
We accept returns or exchanges under the following circumstances:
• You received the wrong item
• Your item arrived damaged or defective
• Your item significantly differs from what was described on the website
Returns must be requested within 3 days of receiving your order. Items must be unused, in their original condition, and in original packaging where applicable.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
• Yarn or products that have been unwound, used, or washed
• Sale or discounted items
• Items damaged after delivery due to customer handling
4. How to Request a Return
To request a return or exchange, please contact us via WhatsApp or through our Contact page within 3 days of receiving your order. Include:
• Your order number
• A description of the issue
• Clear photos of the item
We will review your request and respond within 2 business days.
5. Refunds
If your return is approved:
• Refunds will be issued via bank transfer to the account you provide
• Please allow 3–5 business days for the refund to be processed
• Original delivery fees are non-refundable
6. Exchanges
If you prefer an exchange over a refund, we will do our best to accommodate you subject to stock availability. Any price differences will be charged or refunded accordingly.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately via WhatsApp with photos. We will arrange a replacement or refund at no additional cost to you.
8. Contact
For any questions regarding returns or refunds, please contact us through our Contact page or via WhatsApp.
Island Crafters — Trinidad & Tobago